1. How the Service Is Delivered
Investify is a digital service delivered entirely online. There are no physical goods and no shipping, so no delivery policy applies.
- Plan benefits are activated automatically upon successful payment, usually within a few minutes of the gateway confirming the transaction.
- The service is accessed through a web browser using the same account that made the payment.
- The validity period starts at activation, for the duration published for each plan.
2. Refund Conditions
Investify has no automated refund flow. All refund requests are handled manually by our support team, under the conditions below.
Refunds are considered when:
- Payment was taken but the system could not activate the benefits and Investify cannot resolve it — 100% refund.
- Duplicate payment, where the same plan was charged more than once due to a technical fault — 100% of the excess.
- The user requests cancellation while the paid service is essentially unused, specifically less than 10% of the plan’s credits consumed — 100% refund.
- The service is continuously unavailable for more than 72 hours due to a fault on Investify’s side — pro-rated refund for the unusable days.
No refund is given when:
- 10% or more of the plan’s credits have been consumed — credits spent on AI features are costs already incurred and cannot be recovered.
- The account has been suspended for breaching the Terms of Service.
- The user is dissatisfied with AI-generated analysis, forecasts or suggestions — these are reference material, as stated clearly before purchase.
3. How to Request a Refund
Refunds are handled only through our support team; there is no self-service refund function on the platform. Email [email protected] or call +84 762 483 662, with the subject “Refund request”, including: your account email, transaction reference, payment date and reason.
- Investify responds within 3 working days.
- If the request is valid, funds are returned to the source account within 7–14 working days, depending on the bank and payment intermediary.
4. Service Termination
4.1. Termination by the user
Users may stop using the service or request account deletion at any time by emailing [email protected]. Where a paid plan is still valid, deleting the account at the user’s request does not trigger a refund for the remaining period, unless one of the refund conditions in section 2 applies.
4.2. Termination by Investify
Investify may suspend or terminate access where a user breaches the Terms of Service, acts in a way harmful to the system or to other users, or where required by a competent authority. No refund applies in these cases.
4.3. Investify discontinuing the service
If Investify discontinues the service entirely for business reasons, users will be given at least 30 days’ notice and will receive a pro-rated refund for the unused portion of any active paid plan.